At Brass Union, every item is made to order—crafted just for you. Because of this personalized production model, we do not offer returns or exchanges for buyer’s remorse, wrong sizes, or accidental orders.
However, we stand behind the quality of our products. If your item arrives damaged, misprinted, or with a manufacturing defect, we’ll make it right.
If there's an issue with your order:
Contact us within 14 days of receiving your item.
Include your order number, a photo of the item, and a brief description of the issue.
We'll work quickly to resolve it—whether that means a replacement or refund.
Please note:
All items are custom printed and made to order. We cannot restock or resell returned items.
We recommend reviewing our size guide before placing your order to ensure the perfect fit.
If your order is lost in transit or delayed, reach out and we’ll help you track it down.
Thank you for supporting small business and made-to-order apparel. We’re proud to deliver bold, reliable gear from the heart of Brass Union.
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